Terms of service

Last updated: July 11, 2026

These terms of service (the "Terms") govern access to and use of Juvo (the "Service"), provided by Votting Group OÜ, a company registered in Estonia ("we", "us", "our"). By accessing or using the Service, the customer identified in an order or account ("Customer", "you") agrees to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. The Service is offered exclusively to companies, law firms and other legal persons for use in their business activities (B2B). The Service is not offered to consumers within the meaning of EU consumer-protection law and is not intended for use by individuals acting outside their trade, business or profession.

1. Definitions

"Service" means the Juvo software platform, including any associated websites, applications and outputs made available to the Customer. "Content" means any document, text or other material the Customer submits to the Service. "Output" means any analysis, summary, flag, citation, draft or other result the Service generates from Content or a query. "Order" means a signed proposal, order form or equivalent written agreement between the Customer and us that sets out fees, scope and duration. "Authorised User" means an individual the Customer permits to access the Service under its account.

2. The Service and licence

Subject to these Terms and any applicable Order, we grant the Customer a limited, non-exclusive, non-transferable licence to access and use the Service during the term, solely for the Customer's own internal business purposes. We reserve all rights in the Service not expressly granted. We may update, improve or change the features of the Service from time to time, provided that we will not materially reduce the core functionality the Customer is paying for during a committed term without reasonable notice.

3. Acceptable use

The Customer agrees not to, and not to permit any Authorised User or third party to: (a) reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by mandatory law; (b) resell, sublicense, rent or provide the Service to any third party outside the Customer's own organisation without our written consent; (c) use the Service to build a competing product; (d) upload Content that is unlawful, infringes the rights of a third party, or that the Customer does not have the right to submit; (e) attempt to circumvent any access, security or usage controls of the Service; or (f) use the Service in a manner that places an unreasonable or disproportionate load on our infrastructure.

4. Customer data and confidentiality

The Customer retains all rights, title and interest in its Content. We will use Content solely to provide the Service to the Customer and will not use Customer Content to train models made available to other customers. Each party will protect the other's confidential information with at least the same degree of care it uses for its own confidential information of a similar nature, and will not disclose it to third parties except to personnel, contractors or advisers who need it to perform under these Terms and who are bound by equivalent confidentiality obligations, or where disclosure is required by law. Processing of personal data is governed by a separate data processing agreement where applicable, which complies with Article 28(3) of the GDPR and sets out the subject-matter and duration of processing, the nature and purpose of processing, the type of personal data and categories of data subjects, and the processor's obligations under points (a)-(h) of that Article; where personal data processing is necessary to perform an Order, entering into such an agreement is a precondition to that processing.

Ownership of Outputs. Outputs belong to the Customer that created them. We do not appropriate Customer Content or Outputs for our own use. Where the Customer separately consents, we may use approved, anonymised data to improve the accuracy and understanding of the Service ("Service learning"); by giving that consent, the Customer grants us a limited, non-exclusive, royalty-free licence to use the approved, anonymised data covered by that consent solely to improve the Service.

5. Outputs are AI-assisted, not legal advice

The Service uses automated methods to analyse Content and legal sources and to generate Outputs. Outputs are decision support and drafting assistance only. They do not constitute legal advice, do not create a lawyer-client relationship between the Customer and us, and must not be relied upon as a substitute for the judgement of a qualified lawyer. The Customer is responsible for having any Output reviewed and verified by a qualified lawyer, admitted in the relevant jurisdiction, before it is relied upon, filed, published, sent to a third party or used as the basis for any legal, regulatory or commercial decision. Citations provided with an Output point to the source we relied on so that a qualified reviewer can verify them; the Customer remains responsible for that verification.

6. No warranty

The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or that Outputs will be complete, accurate or up to date at all times, given that the underlying law changes continuously and sources vary in how quickly they are published. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Nothing in this clause limits any warranty that cannot lawfully be excluded.

7. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, goodwill or anticipated savings, arising out of or in connection with these Terms or the Service. Each party's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, will not exceed the total fees paid or payable by the Customer under the applicable Order in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional breach of an obligation (tahtlik rikkumine, non-excludable under section 106(2) and section 105¹ of the Estonian Law of Obligations Act, Võlaõigusseadus), or any other liability that cannot lawfully be limited or excluded.

8. Fees and invoicing

Fees, billing frequency and payment terms are set out in the applicable Order and are governed by that separate agreement between the Customer and us. Unless the Order states otherwise, invoices are payable in euro within the period stated on the invoice, and amounts are exclusive of VAT and any other applicable taxes, which are added where required by law.

9. Term and termination

These Terms apply for as long as the Customer holds an active account or Order. Either party may terminate an Order as set out in that Order, including for a material breach that is not remedied within a reasonable period after written notice. We may suspend or terminate access to the Service immediately if the Customer breaches clause 3 (acceptable use) in a way that creates a security, legal or operational risk. On termination, the Customer's right to access the Service ends, and each party will return or delete the other's confidential information on request, except where retention is required by law or for legitimate record-keeping.

10. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Estonia, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Estonia, save that either party may seek interim or injunctive relief in any court of competent jurisdiction where necessary to protect its rights. Where the Customer is a consumer resident in another EU member state, this clause does not affect the mandatory rights available to them under the law of their country of residence (Regulation (EC) No 593/2008, "Rome I", Article 6), nor their right to bring proceedings in the courts of their country of residence (Regulation (EU) No 1215/2012, "Brussels Ia", Article 18).

11. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in the Service or in applicable law. Where a change is material, we will give the Customer reasonable advance notice by email or through the Service before it takes effect. Where a change materially and adversely affects the Customer's rights and the Customer does not agree to it, the Customer may terminate the applicable Order, on reasonable notice given before the change takes effect and without penalty. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. Where these Terms conflict with a signed Order, the Order prevails for the matters it specifically addresses.

12. Contact

Questions about these Terms can be sent to info@juvolegal.com.